Privacy Policy for Onsensys LLC

1. Controller

For the purposes of applicable data protection laws (including the EU General Data Protection Regulation "GDPR" and the California Consumer Privacy Act "CCPA"), Onsensys LLC is the data controller of your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, role.
• Communication Data: Inquiries, feedback, support requests.
• Payment Data: Billing address, credit/debit card information (processed by our payment processor).

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, features used, error logs.
• Device & Connection Data: IP address, browser type and version, operating system, device identifiers.
• Cookies & Tracking Technologies: Cookies, web beacons, JavaScript libraries (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process and fulfill your orders and payments.
• Respond to your comments and customer service requests.
• Send administrative information (e.g., updates, security alerts).
• Communicate promotions, newsletters, and marketing (where permitted).
• Detect, investigate, and prevent fraudulent or unauthorized activity.
• Comply with legal obligations.

4. Legal Bases for Processing (GDPR)

• Contractual Necessity: To perform our contract with you (e.g., delivering Services, processing payments).
• Legitimate Interests: For business operations, analytics, fraud prevention, and direct marketing (where you have not opted out).
• Consent: Where you have given clear consent (e.g., subscribing to marketing newsletters).
• Legal Compliance: To comply with applicable laws and regulations.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, understand how you use our Services, and for marketing purposes. You may control your cookie preferences through your browser settings or our cookie consent banner.

• Essential Cookies: Necessary for core functionalities (e.g., account authentication).
• Analytics Cookies: Help us understand usage patterns and improve performance.
• Marketing Cookies: Used to deliver relevant advertisements.

6. Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your data with vendors who perform services on our behalf (e.g., payment processors, hosting providers, email delivery services) subject to confidentiality agreements.

6.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to enforce our Terms of Service.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside your jurisdiction. When we transfer personal data to other countries, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your personal data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Opt-out of marketing communications.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@onsensys.ai. We may request information to verify your identity before fulfilling your request.

10. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If you learn that a child has provided us with personal data, please contact us to have it removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@onsensys.ai
• Mailing Address:
  Onsensys LLC
  123 Innovation Drive
  Stockholm, Sweden

Thank you for trusting Onsensys LLC with your personal information. We are committed to maintaining your privacy and protecting your data.